Privacy Policy
Effective date: June 27, 2026
This Privacy Policy applies to Floodline Restoration Co. and the website located at waterdamageelmhurstny.com. By visiting the site or submitting a service request, a visitor agrees to the practices described here. Floodline Restoration Co. operates as a marketing and referral company - it promotes home services online and, when someone submits a request, passes that request to an independent business that carries out the work. This policy explains what information is collected in that process, how it moves, and what rights visitors have over it.
Affiliated brands and shared services
Floodline Restoration Co. is one of several home-service brands operating under common ownership or management. Those related brands, along with vendors they share - including call-answering services, scheduling and CRM platforms, hosting infrastructure, and marketing technology - may all receive the same personal information a visitor submits to waterdamageelmhurstny.com.
Information is shared within that group of brands and their service providers to match a request with the right trade category and geographic area, and to support billing, fraud prevention, quality control, and general operations. Any affiliated brand or shared vendor that receives visitor information is required to handle it under this policy or one that is materially equivalent in its protections.
Data security
Floodline Restoration Co. maintains reasonable, industry-standard technical and organizational safeguards designed to protect the personal information it holds from unauthorized access, disclosure, or loss. These include standard measures applied during storage and transmission of data. No security system is impenetrable, however, and no method of transmitting data over the internet can be guaranteed to be completely secure. Floodline Restoration Co. cannot warrant the absolute security of any information.
State privacy rights
Residents of California, Virginia, Colorado, Connecticut, and Utah - along with residents of other states that have enacted comparable consumer privacy statutes - are entitled to the rights described in this section. Other visitors may contact Floodline Restoration Co. with privacy requests as well, and those requests will be handled in good faith.
Rights available:
- Access: The right to know which categories of personal information have been collected, the specific pieces of information on file, and the categories of parties to whom it was disclosed.
- Correction: The right to ask that inaccurate personal information be corrected.
- Deletion: The right to request that personal information be deleted, subject to certain legal exceptions.
- Portability: The right to receive a copy of personal information in a portable, usable format.
- Opt-out of sale or sharing and targeted advertising: The right to opt out of the sale or sharing of personal information and of its use for targeted advertising or profiling that produces legal or similarly significant effects.
Important notice about how requests are handled: When a visitor submits a service request through waterdamageelmhurstny.com, the contact and project details in that request are passed to the independent businesses that respond to it. Under certain state privacy laws, that transfer may qualify as a sale or a share of personal information. Floodline Restoration Co. does not represent otherwise. A visitor who does not want their information passed to those businesses should not submit a request. To opt out or to withdraw a previously submitted request from further sharing, a visitor may contact Floodline Restoration Co. through the contact page - that is the opt-out mechanism; there is no on-site toggle or cookie banner for this purpose.
How to exercise these rights: Submit a request through https://waterdamageelmhurstny.com/contact-us/. An authorized agent may submit on a consumer’s behalf provided that written proof of authorization accompanies the request. Floodline Restoration Co. may verify a requestor’s identity before acting on a submission. Responses will be provided within the timeframe the applicable state law requires.
Appeals: If Floodline Restoration Co. declines to honor a request, the consumer may appeal that decision by replying to the response or by submitting a new message through the contact page. The outcome of the appeal will be communicated in writing.
Non-discrimination: No visitor will be denied service, charged a different rate, or given diminished quality of service because they exercised any right listed here.
Text message (SMS) disclosures
By providing a phone number and submitting a request through waterdamageelmhurstny.com, a visitor may receive text messages or calls from Floodline Restoration Co. and from the independent business or professional that receives and handles that request.
That consent covers messages and calls placed through an automatic telephone dialing system and messages using a prerecorded or artificial voice. Agreeing to receive calls or texts is never a condition of purchasing any goods or services.
Message frequency: The number of messages a visitor receives will vary depending on the nature of the request and the volume of responses from participating businesses. There is no fixed message frequency.
Carrier rates: Standard message and data rates may apply based on the visitor’s wireless plan and carrier.
To stop texts: Reply STOP to any text message to end further messages. Reply HELP for help. Note that opting out of text messages will not stop other forms of contact - such as phone calls or email - regarding an open service request unless the visitor separately requests that.
Visitors may also direct opt-out requests or questions about messaging to Floodline Restoration Co. through the contact page.
How submitted information is shared and consent to contact
When a visitor fills out a quote form, uses a chat feature, or otherwise sends project and contact details through waterdamageelmhurstny.com, that information - including name, phone number, email address, service location, and the description of the work needed - is disclosed to the local and regional businesses in Floodline Restoration Co.’s referral network that are positioned to respond, quote, and carry out the requested work. Those businesses operate entirely independently of Floodline Restoration Co., set their own prices and practices, and will contact the visitor directly regarding the request.
By submitting any form or inquiry on this site, a visitor expressly consents to that transfer of their information. The visitor also expressly agrees to be contacted by Floodline Restoration Co. and by the business that takes the request - by phone, email, or text, including through automated calling or messaging systems - in connection with the request. Agreeing to receive those calls or messages is not a condition of purchasing any service.
Information collected
Floodline Restoration Co. collects information in two general ways: directly through visitor submissions and automatically through ordinary site operation.
Submitted information includes whatever a visitor provides when requesting a quote, filling out a contact form, using a chat tool, or calling in - typically the visitor’s name, a phone number and email address, the address where work is needed, and a description of the project or issue.
Technical data is collected automatically and includes the pages visited on waterdamageelmhurstny.com, time spent on the site, browser type and version, device type, and the referring URL. This data is used for analytics and site improvement and is not linked to submitted contact details except where a visitor has also submitted a request.
Visitor choices
Visitors have several straightforward options for managing how their information is used:
- Opt out of text messages: Reply STOP to any text from Floodline Restoration Co. or a partner business to stop further texts from that sender.
- Ask what information is on file: Contact Floodline Restoration Co. through the contact page to request a summary of the personal information it holds.
- Request deletion: A visitor may ask Floodline Restoration Co. to delete the personal information it has on record by submitting a request through the contact page. Deletion requests are subject to any legal obligations that require retention.
Contact and privacy requests
Questions about this Privacy Policy, or requests to access, correct, delete, or opt out regarding personal information, should be directed to Floodline Restoration Co. through the contact page. Floodline Restoration Co. will respond within the time period required by applicable law.
This policy was last updated on June 27, 2026. © 2026 Floodline Restoration Co.. All rights reserved.